Although we understand that the breakfast charge could seem inconvenient, in the breakfast room we offer a full American buffet with hot dishes, vegetarian or not, homemade cakes, pancakes, fresh fruits, sweet and savory products, also gluten free on request. Although we understand that for some of our guests the Shuttle bus charge should be included, since June 2015, we do offer pick-up/drop-off directly at the Airport Terminal with a little cost of 5€ that compared to the taxi fare it can be convenient. Assistant General Managerĭear "Blake W", We appreciate the time you spent in writing a review for your recent stay at Courtyard Venice Airport. Although we fell short of meeting your expectations, we hope you will consider our hotel on your next visit to the area. There is a bus that in 20 minutes can take you into the city just for 3€ (round trip), and we are happy to offer to our guests the possibility to purchase the tickets at the front. It is true that our hotel is near the airport and this is a good reason why our guests choose to stay with us but on the other hand it is extremely easy to reach Venice. We're very sorry to read that you consider our hotel not good for guests who are interested in any sort of true Italian experience. Your experience has been shared with the Restaurant Manager who is going to take action to improve our service. You brought to our attention that during your recent stay, we fell short of meeting your expectations while dining in our restaurant. We value your feedback and will work diligently to prevent such occurrences in the future.ĭear "mlind2022", We appreciate the time you spent in writing a review for your recent stay at Courtyard Venice Airport. We constantly strive to provide a pleasant and comfortable experience for all our guests: Please accept our sincerest apologies once again for any inconvenience caused. We appreciate your patience and understanding in this matter. Your feedback regarding the performance will contribute to the improvement and enable us to enhance our overall service quality. We would also like to inform you that the staff member who checked you in is currently undergoing training. However, we do take responsibility for ensuring that all facilities are in proper working order for our valued guests like yourself. While we acknowledge your frustration, we kindly request your understanding in recognizing that unforeseen maintenance issues can occur from time to time. Additionally, we understand that the window shades were also not in proper working condition, and we sincerely apologize for the Maintance team was not on duty in order to solve the problem. It has come to our attention that the laundry machine was broken on friday night, and we regret any inconvenience this may have caused you.
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